Last updated: 9 September 2026

If something is not right with your order, we want to fix it. This page explains when you can return an item and how a refund works.

Return window

You have 7 days from the day you receive your order to request a return.

Check your order at delivery

Please open and check the parcel while the delivery person is still there. If an item is broken, missing or not what you ordered, refuse the parcel or tell us the same day — that is by far the quickest route to a replacement.

What can be returned

To be accepted, an item must be:

• unused and in the same condition you received it;
• in its original box or packaging, with any accessories and free gifts; and
• accompanied by proof of purchase (your order number is enough).

What cannot be returned

• Items damaged after delivery through misuse, dropping, or use against the manufacturer's instructions.
• Items returned without their original packaging or missing parts.
• Coffee, food items and any consumable once the seal is opened, for hygiene reasons.
• Requests made more than 7 days after delivery.

Damaged, faulty or wrong items

If we sent the wrong product, or it arrived damaged or faulty, that is on us: we replace it or refund it in full, and we pay the return delivery cost. Please send a photograph of the item and the packaging when you contact us — it lets us resolve the case without a second trip.

Changed your mind

If the item is fine and you simply changed your mind, you may still return it within the 7 days provided it is unused and complete. In that case the return delivery charge is yours, and the original delivery charge is not refunded.

How to start a return

1. Contact us by phone, WhatsApp or email with your order number and what is wrong.
2. We confirm whether the item qualifies and tell you how to send it back.
3. Pack the item securely with all its parts.

Please do not send anything back before speaking to us — unannounced returns cannot be traced to an order.

Refunds

Once we receive and inspect the item we tell you whether the return is approved. Approved refunds are issued within 7 working days, by bKash, Nagad or bank transfer to the account you nominate, since orders are paid in cash on delivery. You may choose a replacement or an exchange instead.

Cancellations

An order can be cancelled free of charge any time before it is handed to the courier.

Contact us

If anything here is unclear, or you need help with an order, reach us at:

• Phone / WhatsApp: +8801911310444
• Email: coffeeromabd@gmail.com
• Address: House:426 (Ground Floor) Road:30 Mohakhali DOHS, Dhaka, Bangladesh

We reply to messages during business hours, Saturday to Thursday.