Phone : +88 0 1911-310444 Email : coffeeromabd@gmail.com

Return Policy

At CoffeeRoma, we take pride in providing you with the finest selection of coffee and aroma therapy products from around the world. Your satisfaction is our utmost priority, and we want to ensure that your shopping experience with us is exceptional. Please review our return policy carefully to understand your options for returns and exchanges.

  1. Returns Eligibility:
  • You can initiate a return for products that are damaged, defective, or not as described within 7 days from the date of purchase.
  • Returns are applicable only for products that are in their original condition, unused, and with all original packaging and tags intact.
  • To be eligible for a return, please retain the original receipt or proof of purchase.
  1. Return Process:
  • If you believe you have received a damaged or defective product, please contact our customer service team within 7 days of receiving the item. You can reach us at  +88 0 1911-310444.
  • Provide relevant details such as your order number, product name, reason for return, and any supporting photographs if applicable.
  • Our customer service team will guide you through the return process and provide you with a return authorization code.
  1. Return Shipping:
  • For eligible returns, we will provide you with instructions on how to return the product to our designated return address.
  • Customers are responsible for the shipping costs associated with returning the product.
  • We recommend using a trackable shipping method to ensure that the product reaches us safely.
  1. Inspection and Refund:
  • Once we receive the returned product, our team will inspect it to ensure it meets our return policy criteria.
  • If the product passes inspection, we will process a refund to your original payment method within [1] business days.
  • Please note that the refunded amount will exclude any shipping charges incurred during the initial purchase.
  1. Exchange:
  • If you received a damaged or defective product, we will gladly exchange it for a new one if available in stock. If the product is out of stock, we will process a refund.
  1. Non-Returnable Items:
  • Due to hygiene and safety reasons, certain items such as opened coffee packages and aroma therapy oils cannot be returned.
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